With an increase in winter illnesses expected over the coming months, people across NSW are being reminded free and instant health advice and treatment is available 24/7 by calling Healthdirect on 1800 022 222.
NSW Health is encouraging all NSW residents to save 1800 022 222 in their phone, to be ready for when illness strikes over winter.
An increasing number of people are turning to the service to get the advice and reassurance they need to recover quickly. Last winter, nearly 20,000 people across NSW called Healthdirect seeking care for their cold and flu symptoms, almost double the number of people from 2023.
Of these, four in five people avoided an unnecessary trip to the emergency department, instead managing their symptoms at home with virtual care or through an appointment with a GP or at a local urgent care service.
When people call Healthdirect, a registered nurse will ask some questions about their health. Depending on their condition, the nurse will recommend the right healthcare option. This may include a nearby doctor, pharmacist or urgent care service, connecting them with specialist virtual care, or calling an ambulance if it is life-threatening.
If you need support in your language, you can call the Translating and Interpreting Service (TIS National) on 131 450 and ask to be connected to healthdirect.
If you or someone you are with is experiencing a medical emergency, please continue to call Triple Zero (000) immediately. For example, you have difficulty breathing, chest pain, severe bleeding, sudden collapse or are seriously injured.
Half a billion invested in emergency department relief by NSW government
Including:
- $189 million in tax relief to incentivise GPs to maintain bulk-billing rates, meaning people with non-life-threatening conditions don’t need to present to the ED.
- $171.4 million to expand statewide virtual care services helping 180,000 avoid a trip to the ED.
- $100 million to continue urgent care services for a further two years to June 2027 providing a pathway to care outside of our hospitals for an estimated 114,000 patients.
- $70 million to expand emergency department short stay units to improve patient flow to reduce ED wait times by nearly 80,000 hours.
- $15.1 million for an Ambulance Matrix that provides real time hospital data to enable paramedics to transport patients to emergency departments with greater capacity and reducing wait times.
- $31.4 million to increase Hospital in the Home across the state allowing over 3,500 additional patients each year to be cared for in their home rather than a hospital bed.
- $53.9 million to improve patient flow and support discharge planning by identified patients early on that are suitable to be discharged home with the appropriate supports in place.
Healthdirect on speed dial
Minister for Health Ryan Park said, ‘If you or someone you care about needs health advice, treatment or care Healthdirect should be your first call. Whether it’s a tumble in the playground or a bad bug keeping you up through the night – free, instant health advice is only a phone call away.
‘Have the number handy for those times when you need professional and reassuring health advice,’ he suggests.
‘Don’t wait, save the Healthdirect number 1800 022 222 today and share the number with those you love. This simple call has saved thousands of people a needless trip to the ED and has ensured people can access the right care at the right time – and fast.’
